Frequently Asked Questions (FAQ)

February 20, 2022 2022-04-21 16:23

Frequently Asked Questions

If you don't get your answers yet, contact us over Skype

What is the Server Requirements?
UsersOSRAMSSDCPU
500Ubuntu 18.04 ServerMin 2 GBMin 120 GBi3/i5/Xeon
2000Ubuntu 18.04 ServerMin 4GBMin 256 GBi3/i5/Xeon
5000Ubuntu 18.04 ServerMin 8 GBMin 500 GBi5/i7/Xeon
10000Ubuntu 18.04 ServerMin 16 GBMin 1 TBi5/i7/Xeon

Note: Make sure you have a good server with appropriate configuration & 24/7 up-time. Make sure onezeroart.com is pingable from your server. To store user tracking log for long time, you need a bigger SSD/HDD.

How To Install Zal Pro On Our Server?

We do not provide any files or ISO installer. Our support team will install Zal Pro on your server.  So just relax and let us do the installation for you. Installing Zal Pro is complex and needs professional expertise.

How To Install Update?

Installing updates in Zal Pro is very easy, you can update your copy by our update script from your server terminal (Check Documentation). You must keep a backup before every update (Check Documentation).

Can We Use Mini PC/Laptop/Desktop?

Yes, you can use a mini pc/laptop/desktop. Zal Pro is lightweight, all you need to install Ubuntu 18.04 server 64 bit on your machine to turn it into a Linux server. For best performance, we will not recommend using any of these. Best if you have a cloud server or any reputed band’s server.

Do You Provide Networking Support?

We do not support any networking issues. We only support Zal Pro issues. Please, contact your networking consultant for the networking issues.

Do I need Internet Connection On My Server?

Yes, internet connection on the server is mandatory.

Does Zal Pro Store Any Data Of My Business?

No, we don’t store any data of your business. All data will be safe in your own server.

Can I Upgrade My Plan Later?

Yes, you can upgrade your current plan anytime you want. Just pay for the upgrade and we will upgrade your license and plan. You don’t need to pay full amount to upgrade next plan. All you need to pay is rest of the money after calculation with your first purchase.

Do You Refund?

Usually we don’t refund after the installation any software into your hardware. Yet, we will check carefully if you are eligible for refund. If you are eligible for any refund, we will refund you within 1 month. For refund you must request us within one week after the installation. 

If you paid us and never got the installation then we will refund you 100% within 1 month.

Note: Please don’t try to scam or piracy any of our software or services. You will not get any refund if you try to do that also you will be banned from our services for lifetime.

Is Expired User Will Auto Disconnect?

Yes, if the user expires then he/she could not connect to the network anymore. Also, he/she will be terminated immediately if online.

Do You Integrate Features On Request?

Yes, if the features are good for all clients then we will try to add those features. Personal benefit is not acceptable.

Do You Provide DB Access?

No, we do not provide DB access. You can download DB backup from Zal Pro but you can’t access live DB.

Can I Modify Files?

No, we do not provide file access. You can not edit, delete or add any files to the system.

Can I Add My Company Logo/Branding?

Yes, you can upload your company logo, favicon, title, etc. Though it’s not a completely white label. Some branding will still appear inside the admin panel and the client can’t see any of our brandings.

What If I Want To Cancel The Service?

Yes, you can cancel the service anytime. If you do then your service will be terminated.

Do You Integrate Features On Request?

Yes, if the features are beneficial for all of our clients then we will try to add those features. Personal benefit is not acceptable.

Is Zal Pro One Time Pay? Do I Need To Renew Every Year?

First payment is the license fee of Zal Pro package and its one time. We provide up to 12 months free support based on license from license purchasing time, after this free support is over, you need to pay your regular renew fee. Now, this regular renew fee is different from package to package, from $50 to $150 per year. Regular renew fee is mandatory and you must pay this tiny fee to use Zal Pro.

Please, keep in mind that you will not receive any support/updates from our agents or from us. If your license is expired or if you don’t pay renew fee.

Please, check our pricing page to know your total renew fee. Good news is that renew fee is very little and way less than license fee and its just one time in a year.

This tiny renew fee helps us to continue Zal Pro project forward so that we can develop this project far-ahead and you can enjoy a nice, easy and simple ISP CRM for your business.

Note : You need to pay renew fee after 1 month if you are using Basic plan, after 2 months for Starter plan, after 3 months for Standard plan, after 6 months for Professional plan, and after 12 months for Business/Enterprise plan.

Please, check your support page (Top Right Corner Menu) for expiry date. and other license information.

What Is The Charge Of Customization?

It’s depends on tasks, we will calculate our time and affords needed on your tasks and  then we will propose you a reasonable offer. Our minimum customization charge is $1000. Sometimes we provide free customization if its beneficial to all of our clients.